Ford Pro offers complimentary services to improve uptime


DEARBORN, Mich. —– Ford ProIntelligence is making it easier for commercial customers to benefit from telematics to help boost their businesses’ productivity – whether they’re deploying gas-powered or electric vehicles – with complimentary data services.

Ford Pro Telematics Essentials is a complimentary web-based application that is available to all commercial customers using gas-powered Ford vehicles with embedded modems. As the only complimentary telematics service offering by an automaker for the life of a Ford vehicle, Ford Pro Telematics Essentials is not just making vehicle data more accessible – it also is providing new features to customers such as easy maintenance scheduling to help boost fleet uptime and productivity.

“No matter how big or small a commercial fleet may be – and whether it’s fully electric or not – vehicle data plays an important role in improving uptime and efficiency,” said Brent West, general manager, Ford Pro Intelligence. “Both Ford Pro E-Telematics and Ford Pro Telematics Essentials provide fleet managers with key information and abilities through an intuitive interface – at no additional charge.”

Ford Pro Telematics Essentials is designed to help fleet managers operate their fleets more efficiently, providing instant odometer readings, diagnostic trouble codes, recall notifications, trackable maintenance alerts, and information around engine hours and oil life. It will even relay warning lights so that fleet managers can resolve issues faster, improve uptime and potentially avoid costly repairs. All this information is conveyed to fleet operators through a dashboard on a computer that makes it easy to see where their fleet stands without relying on drivers to report issues.

Ford commercial customers can enroll in the service now – which is complimentary for the life of their Ford vehicles – here.

Ford will continue to improve feature offerings for Ford Pro Telematics Essentials. In October, Ford introduced the ability for fleet managers to search for dealers and schedule maintenance services via a link from the telematics dashboard once they receive an alert that a vehicle needs service.

Ford Pro is committed to making the transition to electric vehicles, such as the E-Transit and F-150 Lightning Pro, easy for fleets with Ford Pro E-Telematics. Fleet operators can now sign up to receive three years of complimentary access to this service, which is designed to help manage their electric vehicle fleet and effectively control energy use costs with charging insights.

With Ford Pro E-Telematics, fleet managers gain access to an intuitive dashboard to monitor electric vehicle battery range and charger locations, state of charge and energy consumption, with notifications or alerts that provide assurance vehicles are always charged and ready to go.

Ford Pro E-Telematics is designed to maximize run time with scheduled preconditioning when vehicles are connected to the grid, allowing owners to bring the vehicle cabin to a desired temperature while still plugged in. The feature helps preserve battery charge for when it is needed most – on the road. Customers can use the platform to pay for public charging events centrally and to reimburse employees for home charging – all designed with fraud protection in mind.

Ford Pro Intelligence is a key part of Ford Pro, a global vehicle services and distribution business that helps increase uptime and reduce ownership costs for commercial customers, leading to higher productivity and performance. Formerly known as Ford Commercial Solutions, Ford Pro Intelligence is committed to delivering digital services with distinct, integrated features that enable customers to better manage and maintain their fleets.

Customers interested in accessing even more advanced capabilities can easily upgrade to the Ford Pro Telematics subscription service. This offers additional productivity features including GPS tracking, driver behavior insights, support for non-Ford commercial vehicles, a mobile driver app and more.  

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Kirk Walker